Translation from Romanian
The consumer is granted a 14 – day period in order to withdraw from the distance contract or from an off-premises contract, without having to give reasons for the withdrawal decision and without bearing other costs than the delivery costs. Thus, according to GEO (Government Emergency Ordinance) No.34/2014, the period for returning a Good expires within 14 days from:
- the day in which the Purchaser acquires the physical possession of the last Good/Goods – if the Purchaser acquires, by a single order, multiple products to be delivered separately
- the day in which the Purchaser acquires the physical possession of the last Good or of the last part – in the case of delivery of a product consisting of more batches or parts
Conditions for returning the products sold and shipped by Clarfon SA via the www.eauditiv.ro platform:
The products returned must be in the same state in which you have received them.
The return shall include the intact initial labels, the original warranty certificate and all the documents accompanying the product at delivery.
The product must be in the same state in which it has been delivered and accompanied by the accessories/the gifts with which it has been delivered.
If you have bought more products of the same kind and you want to return them all, make sure that only one has been unsealed. The return of the other products shall be accepted only if they are sealed.
The products which have undergone unauthorised interventions, of those showing signs of wear or excessive use, scratches, flaws, damages, mechanical / electrical shocks shall not be accepted.
In the case of withdrawal, fill in and send electronically from our website www.eauditiv.ro the standard withdrawal form or any other unequivocal declaration. If you use this option, we shall send you without delay on a durable medium (e-mail) the confirmation of the receipt of your withdrawal request.
In the form, choose one of the return options: exchange with the same model (change of size or colour), exchange with a different product sold by Clarfon or the reimbursement of the amount paid at the time of purchase.
The products shall be returned by courier at CLARFON, Str. Slt. Sld. Zaharia, nr. 22, 1st district, Bucharest, from Monday to Friday, from 9 to 17,30.
CLARFON S.A. undertakes to reimburse the customer the amounts collected for the products returned, within not more than 14 days of the date of your withdrawal from the contract, in compliance with the provisions above.